Privacy Policy

Our contact details

Brooklandsoap

brooklandnaturals@gmail.com

www.brooklandsoap.com

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Address
  • Email address
  • Telephone number

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Enquiries
  • Sales orders
  • Account registrations
  • Product subscriptions
  • Newsletter subscriptions
  • Event registrations

We use the information that you have given us in order to.

  • Provide assistance to your enquiry
  • Process and despatch your order
  • Create a member account for you
  • Record and maintain your product subscription
  • Email you newsletters
  • Provide you with relevant information, such as products, offers and events
  • Sign you up for events

We may share this information with delivery companies (e.g. Evri or Royal Mail) to ship your orders (or with fulfilment providers to pick, pack and ship your orders).

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.

(b) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep the personal data for the period necessary to achieve the purpose of storage, or as far as this is granted by the UK legislator or other legislators in laws or regulations to which the controller is subject.

If the storage purpose is not applicable, or if a storage period prescribed by the UK legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at brooklandnaturals@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at brooklandnaturals@gmail.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.