To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

My Orders

Once you place your order, please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link that contains your order’s up-to-date location status. Your tracking link can also be found on your account page under the “My Orders” tab.

In rare occasions or during exceptionally busy times, we do experience stockouts, which can cause longer delays in order processing times. Additionally, during promotions and the holiday season, shipments may be slightly delayed due to higher than normal order volumes. We apologize for the inconvenience.
When your order has left our warehouse, you’ll receive a shipping confirmation email with your tracking info.

If you haven’t received a shipping confirmation email within 3 business days of placing your order, please check your spam folder! If it’s not in your spam folder, please contact us and we’d be happy to look into it for you!

Check out this handy guide on how to whitelist emails to make sure that our notifications are going straight to your inbox.

Still Need Help? Please contact us.

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us!

Once you place your order, please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link that contains your order’s up-to-date location status. Your tracking link can also be found on your account page under the “My Orders” tab.

So you’ve been waiting for a few days and your package doesn’t seem to be moving? We know this can be frustrating, and we certainly understand how you feel!

Sometimes, there’s a delay between the info being updated and the actual movement of the package from one of our partner fulfillment centers. It’s often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ! While we can’t guarantee a change of address, we can do our best!

You can contact us with any questions and concerns through the help function on our website, by email to brooklandnaturals@gmail.com or by sending us a direct message on Instagram or Facebook Messenger